Best Buy, Great Customer Service

Best Buy has really outdone themselves in the customer service arena. I received in the mail a $50 gift card and a letter from Best Buy. Please see the photo of the letter below. In the letter they state that they know I purchased a HD-DVD player and since Toshiba will no longer be producing HD DVD players the stuidos will not be releasing any more movies in the HD DVD format. Blu-ray technology beat HD DVD.

They go on to write, “…you have purchase a HD DVD player and as a result we are sening you a Best Buy gift card to treat yourself.” Additionally they end with this bit of good news, “If you are interested in trading in your HD DVD player and HD DVDs, you can visit BestBuyTradeIn.com where we accept HD DVD hardware…for addtional Best Buy gift cards base on its market value.”

Well, kudos to Best Buy and be safe in the knowledge that you have a customer for life. Like I needed another reason to not visit Circuit City. So if you were like me and bet on the wrong horse and bought a HD DVD player from Best Buy you may be receiving a gift card in the mail.

When Best Buy writes, “We truly appreciate you as a customer,” I believe them.

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Tagged with: Best Buy • BestBuyTradeIn • blu-ray • Circuit City • DVD • dvd player • hd dvd • hd dvd player • Toshiba

Filed under: Marketing Experiences • Shopping Experiences • Technology Experiences

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